Application Lifecycle • continuous support

Software Support & Maintenance

Manteniamo affidabili and performanti le tue applications with support L1-L3, bug fixing & enhancement, patching, management versioni, monitoring and optimisation costs. KPI clear ed evidence audit-ready.

Prenota una call (30’) → Explore services
support L1-L3 Service Desk multicanale, knowledge base, escalation and reportistica periodica.
Lifecycle Release controllate Versioning semantico, environments consistent, rollback sicuri and change governance.
Monitoring Telemetry end-to-end Availability, error rate, response time, capacity planning and post-incident review.
support L1-L3 Bug fixing Patching & security updates Release management Monitoring & performance Cloud cost optimization GuardianSOC audit-ready evidence
Cosa include il our Support & Maintenance

support Applicativo,
maintenance and control operational

01

support L1-L3 & Ticketing

Service Desk multicanale, knowledge base and flussi di escalation. classification and prioritizzazione SLA, management incident & request, reportistica periodica and visibility su backlog and status.

02

Bug Fixing & Enhancements

Correzioni rapide and miglioramenti incrementali without interrompere il business: hotfix, minor/major release, refactoring, hardening and regression test automatici.

03

Patching & Security Updates

Patch schedule, advisory tracking and remediation time-bounded su dipendenze, container and systems operational, with policies di change approvate ed evidence for audit.

04

Release & Configuration Management

Versioning semantico, environments consistent and rollback sicuri: pipeline CI/CD, artifact repository, feature flags, blue/green, canary and CAB.

05

Monitoring & Performance

Telemetry end-to-end su availability, error rate and timelines di risposta: APM, log management, capacity planning and post-incident review.

06

Cloud & Cost Optimization

Tuning di risorse, licenze and storage with metriche di saving: right-sizing, autoscaling, reserved/spot, lifecycle policies and KPI FinOps.

Modelli di engagement

Managed, Co-Managed,
Subscription o On-Demand

01

assessment & Runbook

Inventario, dipendenze, SLO/SLA, policies di priorità and flussi di escalation.

02

transition & Stabilizzazione

integration tool di ticketing, APM and log, pilot iniziale and go-live controllato.

03

operations & improvement

Report mensili, review trimestrali and backlog di optimisation continua of the service.

security & compliance

support Software with GuardianSOC,
Logging and Incident Readiness

01

SLA

MTTA, MTTR and rispetto of the finestre di intervention for misurare responsiveness and tenuta of the service.

02

reliability

Uptime, error rate and change failure rate for capire la stabilità reale dell’applicativo.

03

Efficienza

Throughput ticket, automations and unit cost for monitorare il valore operational generato dal service.

FAQ

Le questions Più Utili
Prima di Attivare il service

01

Che differenza c’è tra support and maintenance?

Il support gestisce ticket, incident and requests; la maintenance cura patch, rilasci and miglioramenti continui.

02

Possiamo mantenere i our tools di ticketing o APM?

Sì. UESE integra la toolchain esistente oppure fornisce solutions UESE o partner.

03

Come definite SLA and priorità?

In assessment definiamo SLO/SLA, matrici impact/urgenza and finestre di intervention for service and environment.

Vuoi stabilizzare and scalare il tuo applicativo?

Definiamo SLA,
costs and un Piano 30/60/90

Prenota una call di 30 minuti: ti proponiamo un piano operational with priorità, SLA, costs transparent and una roadmap concreta di support and maintenance.

Request una demo → View services
Email info@uese.eu Direct contact for assessment, onboarding and activation of the service for support software.
Telefono 02 5656 8416 UESE switchboard for commercial support and call coordination.
H24 02 4013 5037 24/7 switchboard for continuous coverage.